About the Authors

Kelly Myers is a highly accomplished Business Consultant, with a Masters in Industrial/Organizational Psychology from Harvard Extension School, Harvard University. With a deep passion for understanding human behavior and organizational dynamics, Kelly has dedicated her career to helping companies excel in the areas of talent acquisition, development, and retention.

In addition to her Masters, Kelly also holds a certificate in Organizational Behavior from Harvard University, showcasing her expertise in understanding human behavior in the workplace. She has further honed her skills through certifications in Intercultural/Multicultural and Diversity Studies from the University of Notre Dame, which have provided her with a unique perspective on building inclusive and diverse teams.

Drawing on her profound knowledge of Industrial/Organizational Psychology, Kelly provides practical tips and psychological insights for coffee industry professionals to deliver exceptional customer service and achieve unparalleled success. Kelly serves as a valuable resource for those looking to elevate their game across multiple industries, including the coffee industry.

With her diverse educational background, deep expertise in best business practices, and a passion for fostering inclusive and high-performing teams, Kelly Myers is a sought-after thought leader and advisor. With a background in Industrial/Organizational Psychology and a long standing career as a consultant for building strong cultures and employee engagement models, Kelly's advice comes from years of experience and study. Her practical approach, backed by sound psychological principles, makes her a trusted resource for organizations looking to optimize their organizational strategies and deliver exceptional employee engagement and customer service experiences.

Terry Myers is the visionary founder and owner of Specialty Coffee LLC, dba/Cafe Elite, a renowned coffee shop chain known for its premium quality coffee and exceptional customer service. With a deep-rooted passion for coffee and a relentless pursuit of excellence, Terry has built Cafe Elite into a thriving establishment that has become a beloved destination for coffee enthusiasts and connoisseurs alike.

Having spent years in the coffee industry, Terry possesses a wealth of experience and expertise in all aspects of coffee business management, from sourcing the finest beans to crafting the perfect brew. His unwavering commitment to providing an unparalleled coffee experience to customers has earned him a reputation as a pioneer in the coffee industry.Terry's entrepreneurial spirit and leadership have been instrumental in building Cafe Elite into a successful business that stands out for its commitment to quality, innovation, and exceptional customer service. 

With a keen focus on organizational effectiveness, scaling growth, and customer satisfaction, Terry is dedicated to driving Cafe Elite's success and delivering a superior coffee experience to every customer. His passion for coffee, dedication to excellence, and unwavering commitment to customer satisfaction make Terry Myers a respected figure in the coffee industry, and Cafe Elite a beacon of excellence in the coffee world.

But Terry's commitment to his industry doesn't stop there. He believes that coffee should be fun and loves to share his passion with others, whether they're just starting out or in need of advice. Terry's friendly and approachable nature make him a sought-after mentor and advisor in the industry, and he's always willing to help those who seek his support. Learn from his over thirty years of experience and craft your own special blend of brewing success.